Terms and Conditions
By using this website you agree to be bound by the Terms and Conditions set out below. If there is anything that you want clarifying or if you think we have missed something please don?t hesitate to contact one of the members of our sales team, who will be happy to answer any questions.
All prices on our website show both with and without VAT where applicable*. The only other additional cost will be postage and packaging which is clearly listed before you are asked to enter any credit card or other payment details into our website. Information about postage and packaging charges can be found below.
*Children?s clothing is not subject to VAT and the prices listed for them do not include it.
2. Payment Methods
We only accept payment for orders in pound (£) sterling.
Our primary means of receiving payment from you is through debit and credit cards. We accept most major cards but unfortunately we cannot accept American Express Cards.
In all cases the full amount owing for the goods you wish to purchase must be cleared by our payment handling company before we will ship any goods to you. This normally takes a matter of minutes after we charge your card but can be delayed if there are discrepancies in your card numbers or between the delivery address you have given to us and the address you have registered with the bank.
We make every effort to ensure that your card details are secure at the point of sale and we are able to confirm the transaction with our payment provider without storing card details in-house. No card details are stored at Fusible Systems Ltd.
3. Delivery Addresses
Due to increasing card fraud - we will only be able to offer delivery to alternative addresses if the online forms are submitted correctly - we cannot accept verbal instructions to deliver to an address other than the registered cardholder address.
Should you choose an alternative delivery address when submitting the online order form, please be advised that it becomes your responsibility to ensure that the address you have given for the delivery of your consignment is secure. Fusible Systems Ltd. accepts no responsibility for consignments being delivered to the incorrect address if the incorrect details are completed online. We will follow the delivery instructions given to us at the point of order.
4. Postage and Packaging
Any order you place within the mainland UK will be charged at a rate of £20.00 per box.
All orders will be despatched within 5-10 working days.
All parcels will be delivered by carrier and will require a signature on delivery. If you are out when the carrier attempts to deliver your parcel, they will leave a card with a contact number for you to arrange a new delivery date. If a parcel is small enough to fit through a letterbox, it may be delivered by Royal Mail, which will not require a signature.
We only dispatch Monday to Friday so all delivery times are for working days only. Although we try and keep our stock levels and estimated dispatch times as up to date as possible we do occasional run out of products unexpectedly. If this happens we will inform you of any delays as quickly as possible.
Risk of loss and damage of products passes to you on the date when the products are delivered to you.
We are not able to deliver online orders outside the UK. You can, however, place a telephone order directly with Fusible Systems Ltd.. For more information, call our sales team on 01260 408785.
We always try to deliver the exact amount ordered, but sometimes shortages or extras are sent in error. You shall not be entitled to reject the whole consignment (or to refuse to pay for it) if there is a 5% variation in the quantity you ordered.
The goods will be at your risk from the time of delivery.
Ownership of the goods will only pass to you when we receive full payment of all sums due in respect of the goods, including delivery charges.
The buyer shall indemnify the Company against all damage or injury to any person or company against all proceedings, charges and expenses for which the company may become liable in respect of the goods supplied by or on behalf of the company except to the extent that liability therefore has been expressly admitted in these conditions.
Your order to us constitutes an offer to purchase the goods in your order at the price in your order. We are under no obligation to accept this offer. Your order confirmation email is for you to check your details are correct and to show that we have received your offer.
The contract between Fusible Systems Ltd. and yourself is not complete until we have successfully delivered your goods to you. It will be assumed on our part that the contract is complete once our goods and our dispatched note is received by you.
9. Accuracy of information
We will take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise.
If you do buy something from our site and feel that the picture or description was not accurate then you can return the item and we will refund you or offer an alternative product.
While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to decline orders if they are based on inaccurate information by either party. A transaction is only deemed complete when full payment is made and the goods have been received by the cardholder.
We collect certain information from you in order to process your order. This includes you name, address and card details. None of the card details are stored by Fusible Systems Ltd. Your name postal address and email address will be stored for our records but they will not be used for any other purpose except with your explicit written permission. Nor will they be passed onto any third party.
11. Order Cancellation
If, for any reason, you wish to cancel any order you have placed before it has been delivered and it has not been dispatched, please contact Fusible Systems Ltd. sales team on 01260 408785.
As it is our policy to try to process orders immediately it may not always be possible to stop an order from being dispatched. After dispatch our Returns Policy will apply.
12. Returns and Refunds
Shortages/faulty items must be reported to us within 7 days of delivery. If you are not completely satisfied with your goods we will refund as long as you return the item to us in a saleable condition and in all original packaging within 30 days of invoice date, with proof of purchase. You must obtain a returns note number before returning any items to us. Item returned without obtaining this number will not be accepted. All items* can be returned to us providing they are returned in their original condition - unused, in their original packaging, with garment tags. Returned items are subject to a 25% re-stocking charge, including duty. Depending on the reasons for returning an item, postal charges could apply. All Refunds will be processed by a cheque payment and will be refunded within 30 days of Fusible Systems Ltd. receiving the goods and the issue being resolved. If you feel the items are damaged or faulty please contact our sales team on 01260 408785. On receipt of the goods we will carry out a warranty inspection and contact you within 7 working days of receipt. If your purchase is outside our returns period, but within the manufactures warranty period we will repair the product(s).
We cannot refund or exchange personalised or decorated garments.
This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected.
* Christmas items and items in the sale are not returnable.